We operate a 30 day returns policy from date of purchase. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be unopened in the original packaging
Shipping
Orders placed before 1pm Monday – Friday shipped same day.
All orders placed after 1pm or on the weekend will be dispatched the next working day.
COVID-19 UPDATE: Please note that although most services are operating a normal service, delays are still possible due to the COVID-19 pandemic.
Please email us at enquiries@hotflushclub.co.uk if you have any questions or special requests.
| UK | PRICE | SERVICE | TIMEFRAME |
|---|---|---|---|
| Orders below £40 | £4.95 | DPD Next Day | 1-2 working days |
| Orders over £40 | Free | DPD Next Day | 1-2 working days |
| Guaranteed before 12pm | £10.95 | DPD Before 12 | Next working day before 12:00pm |
| Saturday Delivery* | £11.95 | Royal Mail – Special Delivery Saturday | Guaranteed Saturday |
*If ordered after 1pm Thursday or Friday before 1pm
NOTE: In certain circumstances, we will use Royal Mail 1st Class Signed For, which has a 1-3 working day delivery time. Orders of Release Patches will use this service where they are the only product in the order.
Refunds (if applicable)
Once your return is received and inspected, you will be notified by email that your return has been received We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to original method of payment, within seven (7) to ten (10) days.
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@hotflushclub.co.uk and send your item to: 30 Spedan Close, London NW3 7XF.
Returns
To return your product send tracked and signed to: 30 Spedan Close, London NW3 7XF.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.